Introduction
This Privacy Policy explains how O2GENES PRIVATE LIMITED (“we”, “us”, or O2GENES) generally handles your personal information. We may also provide more specific information relating to particular products or services in our privacy collection notices. We will update this policy on our website if we change the way we handle personal information. This Privacy Policy does not apply to O2GENES’s employee records and contractor records.
Who is O2genes?
This Privacy Policy applies to O2GENES PRIVATE LIMITED (UEN No. 201700081C).
General
The types of personal information that we collect and process about you will depend on our relationship with you. It will include some or all of the following:
- General information about you: your name, title, gender, date of birth, contact details, passport or other identification details (which may include your image) and your answer to a security question (for example, your favourite colour)
- Contact details: such as phone number, address, email address, and social media handle
- Health information, including requests for specific assistance, in connection with your use of our products and services
- Payment details: such as details of your credit or debit card number and expiry date powered by Stripe
- Your use of our products and services: such as hyperbaric oxygen, boost oxygen or pneumatic compression boots
- Our interactions with you: such as any feedback, complaints, compliments, responses to market surveys, records of any correspondence and interactions with us and our staff (including in person, online, by telephone or email and via social media)
- Website: if you use our website, your geo-location, IP address, mobile telephone number or ID, and details of how you use the website and any third party sites that you have accessed from them
- My O2GENES accounts: your membership subscription details and details of your My O2GENES account
- Incidents: details about any incidents that you are either involved in or that you witness, in connection with any of our products or services
Certain aspects of your personal information, for example details of your wellness level documentation, payment details and contact information, are required for many of our products and services and if you fail to supply such information as requested for specific services, we may be unable to provide you with the products and services in full.
Sensitive personal information
Under privacy laws, certain categories of personal information are considered particularly sensitive and therefore as needing additional protection. These categories include information about health, racial or ethnic origin, political opinions, religious beliefs, trade union membership or your sexual orientation. Sensitive information may also include genetic and biometric data. Information concerning criminal convictions and offences is also viewed as sensitive, for example, under European data protection law.
We may collect and handle your sensitive personal information, for example, when you request special assistance or if you tell us you have specific requirements relating to your religious beliefs.
We will ask you for your consent to handle this type of personal information, to the extent required under applicable laws, for example under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”) or the European General Data Protection Regulation (“GDPR”).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How we collect personal information
How we collect personal information about you will depend on our relationship or interactions with you.
Directly from you
We mainly collect information directly from you, for example, when you use our website or social media, you call or write to us, we interact with you in person, such as when you use our products and services or participate in promotions.
Indirectly
There may be occasions when we collect information about you from someone else, such as:
- Partners of O2GENES
- When someone else books or purchases goods or services on your behalf
- Our service providers
- Third parties that provide us with marketing leads
- Other O2GENES or business partners branded entities
- Businesses for whom we provide marketing and data analysis services
- Providers of third party websites, apps and social media platforms
If you provide us with information about other individuals, regardless of your relationship together, you are responsible for telling those individuals and letting them know that they can find a copy of this Privacy Policy on our website.
How we use your personal information
We may use your personal information for the following purposes:
- To provide our products and services: to verify your identity, to contact you about your bookings and subscriptions, to process payments, for quality assurance and training purposes, such as training our staff, managing our suppliers
- For marketing purposes: to provide you with updates and offers, if you have chosen to receive these; to operate our competitions, promotions and events; to distribute our newsletters and other communications
- To provide customer support: to handle queries, complaints and claims
- To operate and facilitate your participation in O2GENES products and services, including My O2GENES accounts and partner programmes
- To conduct market, consumer and other research: to improve our products, services and marketing activities
- To ensure website content is relevant: including presenting content effectively for you and your device
Disclosure of personal information
We may disclose your personal information to third parties in connection with goods and services that you have bought through us, the operation of O2GENES products and services, your O2GENES account, legal obligations, complaints, claims, and fraud investigation, including partners, operators of other programmes, law enforcement agencies, regulators, governments, and service providers for billing, marketing, IT, research, and incident response.
We may transfer your information between our related bodies corporate and other O2GENES branded entities that are not related bodies corporate of O2GENES. O2GENES branded entities comply with this Privacy Policy.
How we use cookies
O2GENES.com uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. The Website uses Google Analytics.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the O2GENES services or websites you visit.
How we hold information and keep it secure
We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If we have given you (or you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures notified to you.
Privacy complaints and further information
If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact us at jolene.ng@o2genes.com.
We will treat your complaints confidentially. Our staff will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.
Retention period
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. When personal data is no longer needed, we either securely destroy it, or irreversibly anonymise the data.
Marketing
You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right by contacting us at jolene.ng@o2genes.com to opt out subsequently.
Our Contact Details
If you have any questions about privacy, please contact us at jolene.ng@o2genes.com.